HELP & SUPPORT
How often should I wash my virgin hair extensions?
This depends on how much product you use in it and how often you wear it. We recommend you wash at least once per week and treat it as you would your normal hair.
What is the best way to dry my bundles?
Do not expose your bundles to direct sunlit to dry. air drying overnight indoors is sufficient or use an icon air dyer to limit air exposure to heat.
Is it ok sleep with my lace wig wet?
Under no circumstances should you sleep with your hair extensions damp or wet
How do I comb my Bundles or Lace Wig ?
Use a soft bristle brush starting from the bottom, gently work your way up. Do not tug or pull on the hair. At night, tie your hair up gently or wrap it to prevent tangling. If you have braid extensions, run your fingers through the braids to help prevent tangling.
Does Cashara have a Return/ Refund or Exchange Policy?
No, why? We believe in our products. It's real, authentic and 100% satisfaction is guaranteed.
If for any reason you are not pleased with your order please contact us immediately.
How long does shipping usually take?
2-5 days for Whatsapp or email orders & 3-7 days for website orders & 10-14 days for custom orders
How may I contact you?
Email us at asharahair@gmail.com
Follow on Instagram @hairbycashara
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What if I have an issue checking out?
If for any reason you are unable to complete payment at checkout, please screenshot your order in cart along with your delivery address and proceed to make the payment via Paypal to asharahair@gmail.com. your confirmation will be sent shortly after.